REFUND POLICY

Contact our Customer Service To initiate an exchange, please contact our helpdesk@k9beltz.com Please include photographs for defective or damaged items.

 

Approval Confirmation Our customer service team will review your request and provide you with instructions on how to proceed if your exchange is approved.

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Return of Products If required, you may be asked to return the defective or damaged products. We will provide you with a return shipping label or other necessary instructions.

 

Replacement or Refund Upon receiving the returned items, we will process your exchange. Depending on the circumstances, we will either send you a replacement product or issue a refund to your original payment method.

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Contact our Customer Service: To initiate an exchange, please contact our helpdesk@k9beltz.com Please include photographs for defective or damaged items.

Certain items, such as personalized items are non-returnable.

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Returns that do not meet our guidelines may be subject to 20% restocking fee.

Customers are responsible for the cost of return shipping.

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We recommend using a trackable shipping service to ensure your return is received.

Contact our customer service team at helpdesk@k9beltz.com to initiate the return process.

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Please include your order number, the item(s) you wish to return, and the reason for the return in your communication.